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RESUMÉ
John Edward Osborne |
| Summary
of Qualifications |
- 20+ years of technical writing and editing, with seven years
in the Internet and software industries.
- Eight years of data analysis and presentation,
including mathematical modeling and advanced statistics.
- Teaching and instructional design for software,
science, writing, and grammar.
- Project management, including client contact,
tracking budgets, and distributing workloads.
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| Technical
Skills |
- Microsoft
Word, Excel, Access, PowerPoint, Visio, and FrontPage, including
template design
- FrameMaker 7.0 and Adobe Acrobat, including template design
and production of HTML and PDF formats
- Visual SourceSafe and Perforce source control,
and the PVCS bug-tracking system
- Adobe Illustrator and PhotoShop, Paint Shop Pro, PhotoDraw,
Capture Pro, SnagIt, Macromedia Dreamweaver, and RoboHelp
2000
- SQL Server, dBase, and ASP and JSP design for
database integration with web pages; JavaBeans, web services,
SOAP, and COM technology
- Message queuing using JMS, WebSphere, and MSMQ
- Write HTML by hand and with editors, using cascading
style sheets (CSS), XML, and XSLT
- Trained in programming with C, Fortran, and Basic, and currently
learning Java, Javascript, and C++
- Experienced with the Microsoft Manual of Style
for Technical Publications, the Chicago Manual of Style, and in-house
style guides
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| Work
Experience |
Technical Editor Steyer
Associates, Bainbridge, WA (2003-Present) Edit
Microsoft publications, including training modules for Microsoft
Project Server 2003 and online help for the Driver Development
Kit (DDK). Apply the Microsoft Manual of Style and the Chicago
Manual of Style. Provide copy edits and substantive edits. Create
diagrams of operating system architecture using Visio.
Instructional Designer Edifecs, Bellevue, WA (2003)
Wrote training materials, including slide presentations and course
plans for system administrators and users of software applications
that enable B2B communities. Course content included topics in
Electronic Data Interchange (EDI), XML, and HIPAA.
Marketing Writer WRQ, Inc., Seattle (2003)
Wrote and edited marketing collateral for terminal emulation
products. Documents included white papers, case studies, web
content, ad copy, and articles for newsletters and journals.
Instructional Designer WRQ, Inc., Seattle (2001-2003)
Wrote training for software tools that are used by programmers
to integrate mainframe computer systems with personal computers
and the Web. One range of software emulates mainframe terminals
on personal computers, another provides enterprise application
integration (EAI). Courses cover topics in mainframe technology,
object-oriented programming, computer networks, middleware,
and enterprise applications such as SAP and Siebel. Responsibilities
included producing documents in FrameMaker and coordinating
with developers, trainers, and technical support staff. Created
and maintained demo applications that include JSP, JavaBeans,
ASP pages, web services, and message queues.
Trainer - Adobe FrameMaker Seattle (2001-Present)
- Quintessent Communications
Inc.
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Bellevue Community College
- Society for Technical Communication
Teaching introductory FrameMaker skills for technical writers,
in courses lasting from 8 to 21 hours. Cover basic document production
and conversion of documents from Microsoft Word, with an emphasis
on using FrameMaker in team settings to produce consistent results.
Produced a PowerPoint presentation. Nonprofit Director
Chisna Institute, Seattle (1999-2003) Conducted market research,
planned budgets, pursued funding, and structured corporate activity
to provide information services through a nonprofit corporation
(www.chisna.org) to other nonprofit organizations. Developed Web
content, including HTML and graphics, and an online relational
database in Access to manage volunteer and client information.
Wrote an online tutorial to train volunteers in editing technical
documents. Technical Writer eCharge Corporation,
Seattle (2000) Researched and wrote user guides, installation
guides, and a style guide for a provider of online payment systems.
One payment system routes billing information from Web pages to
the customer’s phone bill. Another creates an online debit account.
Audience included engineers and IT staff within the company, and
merchants who use the services. Topics included Oracle, Unix,
and Solaris systems, server configuration, telecommunications,
networking, encryption, and database design. Composed documents
in FrameMaker and Word, distributed in PDF and HTML formats. Developed
a FrameMaker template, established procedures for document production.
English Teacher British Council, Amman (1998-1999)
and Jakarta (1989) Taught writing, organizational skills,
and intensive grammar to foreign students preparing for graduate
study in English-speaking countries. Created a database of curriculum
material meta-data for student self-study and teacher access using
dBase. Developed exercises around academic and social themes.
Writing Instructor Jordanian Royal Society for the
Conservation of Nature, Amman (1999) Taught editing and
writing skills to departmental managers of a national agency.
Edited and advised on Web site content, brochures, reports, and
proposals. Data Analyst Wall Data, Kirkland (1998)
Compiled data from diverse sources for an annual report on corporate
resources, with graphical and tabular presentation.
Lecturer
- Seattle University (1995-1997)
Developed a curriculum that used writing projects to teach concepts
in biology, earth science, and environmental science. Trained
students in peer editing and library research as well as writing
skills. Created lab exercises using Internet sites as data sources
for weather and environmental topics. Served as an academic counselor.
- Highline Community College,
Des Moines, WA (1991) Developed and taught a course in marine
biology. Wrote a laboratory manual of self-directed student activities.
- Olympic College, Bremerton
(1990-1994) Developed and taught courses in general biology.
Introduced an evaluation system that encouraged students to return
to topics until they had mastered them, resulting in high achievment
levels on standardized tests.
- South Seattle Community College
(1986) Developed and taught a course in oceanography.
Environmental Scientist
Herrera Environmental Consultants, Seattle (1991-1998) Produced
environmental reports, impact statements, and project proposals
for public and private clients. Applied mathematical models and
graphical analysis to environmental data, for assessment and prediction
of human impact. Worked with environmental field staff, clients,
and company officers to develop budgets, schedule tasks, coordinate
fieldwork and produce documents. Provided support within the company
on technical issues, including a transition from DOS to Windows,
software evaluation, and data communications.
Research Assistant Department of Environmental
Health, University of Washington (1986-1990) Conducted research
on detection and treatment of protozoan parasites in drinking water.
Co-authored scientific papers reporting research results, published
in water quality journals.
Tutor
- University of Washington (1986-1988)
Provided one-on-one instruction in academic subjects and study
skills for student athletes. Students came primarily from backgrounds
of low academic achievement.
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University Tutoring Service (1986) Taught
high school and college students in math and science using real-world
resources.
Teaching Assistant
School of Oceanography, University of Washington (1984-1985)
Presented discussion sessions and review sessions for undergraduate
and graduate courses in oceanography. |
| Education
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- Bachelor of Science, Zoology, University of Wisconsin-Madison,
1983
- Deans List; Award of Academic
Excellence
- Master of Science, Oceanography, University of Washington,
1985
- Secondary School Teacher Certification Program, University
of Washington, 1986
- Certificate in Teaching English as a Foreign Language, Seattle
University, 1998
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| Languages
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Conversant in Bahasa Indonesia
and Bahasa Malaysia. Comprehension skills in Spanish and Telugu,
a language of South India.
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| Professional
Associations |
Member
of the Society for Technical Communication (STC). On the programming
committee of the Puget Sound Chapter. Member of the Society for
Intercultural Education, Training and Research (SIETAR). National
liaison between SIETAR and STC.
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